Frequently Asked Questions
Everything you need to know about your vacuum purchase and maintenance.
How do I know which vacuum is right for my floor type?
We categorize our vacuums by surface compatibility. For high-pile carpets, we recommend models with adjustable brush rolls, while hard floors are best served by soft-roller suction heads.
What is your shipping policy for large floor care units?
We offer free standard shipping on all orders over $50 within the contiguous United States. Most orders are processed within 24 hours and delivered within 3-5 business days.
Do your vacuum cleaners come with a manufacturer warranty?
Yes, every vacuum we sell is 100% authentic and includes the full manufacturer's warranty. Duration varies by brand, typically ranging from 1 to 5 years.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
How often should I replace the filters and bags?
For optimal performance, HEPA filters should be replaced every 6-12 months, and vacuum bags should be changed once they are 75% full to prevent suction loss.
Do you sell genuine replacement parts and accessories?
Absolutely. We stock only genuine OEM bags, belts, filters, and attachments to ensure your machine maintains its peak performance and warranty status.